Practical online help for Microsoft products and services—from Windows and Microsoft 365 to Outlook, Hotmail, passwords and account access. For people and small businesses across Switzerland.
Swiss IT Support is an independent service, not Microsoft’s official support. We are not affiliated with Microsoft.
We listen before we fix.
We help individuals and businesses in Switzerland use their Microsoft products: Windows, Microsoft 365, Outlook, Teams and OneDrive. Our online support and consulting services help you resolve everyday difficulties and choose solutions that suit your needs. We work remotely across all 26 cantons, with assistance in French, German, English and Dutch.
Not sure what you need? Ask usWindows 10 and Windows 11 troubleshooting: blue screens (BSOD), driver problems, blocked Windows Update, installation, reinstallation and migration to Windows 11. For a computer that will not start, we provide guided checks by phone; remote access requires a working connection. We discuss backups and data-loss risks before reinstalling.
Microsoft 365 and Office 365 support for incorrect configuration, Office installation, licence and activation errors, updates and Word, Excel or PowerPoint errors. We check the account and subscription involved and explain the next steps. A valid licence is required; we do not bypass activation.
Outlook repair and Hotmail email support when Outlook stops working: sending and receiving errors, mailbox setup, synchronisation, calendars and sign-in issues. We help review Microsoft email account settings and diagnose the problem before changing a profile.
OneDrive support when files stop syncing, and help when Microsoft Teams meetings, audio or sign-in stop working. We also assist with file sharing, access permissions and everyday SharePoint collaboration, without promising recovery of deleted files.
Help with forgotten passwords, blocked employee accounts, Microsoft account recovery, sign-in and security settings. We guide the account owner or authorised business administrator through official recovery procedures. Recovery is subject to identity verification and cannot be guaranteed. Never share passwords or verification codes.
Remote computer assistance for slow PCs and laptops: startup programs, storage, application errors and software repair. We explain the checks before making changes. Physical repairs and replacement parts require a local technician; they cannot be carried out remotely.
Help reviewing Microsoft Defender settings, recognising phishing, enabling multi-factor authentication (MFA) and checking account security after suspicious activity. We explain official recovery and protection steps without asking for passwords or verification codes. No service can guarantee protection against every attack.
You don’t need to know the technical name for the problem. Just tell us what you’ve noticed and we’ll take it from there.
Share the symptoms, your device and what you have already tried. No jargon required.
We’ll ask a few useful questions and explain possible next steps and costs before work begins.
If the plan makes sense, agree how to proceed. If not, you can decide what to do next.
Your device, your say. We’ll explain before making changes. Please keep passwords private; you can enter them yourself when needed.
You deserve to understand what’s happening with your own technology.
A computer problem can interrupt work, plans and ordinary life. The right support should make the next step feel manageable, not make you feel out of your depth.
Listen first. Understand the problem before reaching for a fix.
Explain plainly. Keep you in the loop without the technical fog.
Agree before acting. Talk through the approach and any costs first.
Available remotely throughout Switzerland. No home visit required.
Choose your preferred website language from the menu.
Tell us what you need, and we’ll agree on the remote support approach before work begins.
From a city apartment to a rural home office, our 24/7 online support is available throughout Switzerland, in all 26 cantons. We help individuals and small businesses with Windows, Microsoft 365, Outlook, Hotmail and Microsoft account issues.
Online help for customers in Zurich, Geneva, Basel, Bern, Lausanne, Lucerne, Lugano, St. Gallen, Winterthur, Biel/Bienne, Neuchâtel, Sion, Chur, Fribourg and Bellinzona — and throughout the rest of Switzerland.
Need help with a Windows update, Microsoft 365 setup or an Outlook or Hotmail email problem in Geneva? Describe your device and the error in the enquiry form. We discuss the issue and any costs before starting remote support, and you stay in control of your computer. You can choose French, German, English or Dutch on this website. Never send passwords or verification codes. The same online service is available in Vaud, Valais and every other Swiss canton; no office visit is required.
Support is delivered remotely. These are service areas, not branch offices. An internet connection is needed; we agree on the approach and costs before work begins.
Practical perspectives on Microsoft tools and everyday technology.
Still unsure? That’s what a first conversation is for.
Ask your own questionWe help with issues across Microsoft products and services, including Windows, Microsoft 365, Outlook, Hotmail, Teams, OneDrive, SharePoint and Microsoft account or password access. Contact us about any Microsoft issue.
To contact Microsoft directly, use its official support website and select your product. Swiss IT Support is a separate, independent online support business serving Geneva and all 26 Swiss cantons, not Microsoft’s customer service.Contact Microsoft through its official support website
For independent help with Outlook, Outlook.com, Hotmail and email problems in Switzerland, you can call Swiss IT Support at the number below. This is our business number, not Microsoft’s or Outlook’s official helpline. For Microsoft’s available contact options, use its official support website.Call Swiss IT Support — independent Outlook help: +41 43 505 25 36
Microsoft 365, also searched for as Office 365, includes apps such as Word, Excel, PowerPoint and Outlook. For Microsoft’s own assistance, use its official support website. For independent online help in Switzerland with installation, activation errors, email setup, Teams, OneDrive or SharePoint, send us your issue and we will agree on the scope and cost before work begins.Request independent Microsoft 365 and Office support
We provide independent remote guidance for Windows sign-in, Microsoft account settings and Microsoft’s account recovery steps. Contact Microsoft directly through its official support website for issues that require Microsoft to act on the account. We cannot bypass security or guarantee account recovery. Never share passwords, verification codes or recovery keys in the enquiry form.Describe your Microsoft account or Windows issue
Check your internet connection and open Outlook.com in a browser to see whether new mail arrives there. Look in Junk Email, check available mailbox storage, and note any error message. If the website works but the Outlook app does not, the app may need its account settings or synchronization checked. We can help you investigate remotely in Switzerland. Never send your password or verification code.
Check that you signed in with the account that owns the Microsoft 365 subscription, and review its status in your Microsoft account on Microsoft’s official website. Note the exact activation error and the app affected, such as Word, Excel or PowerPoint. We can help troubleshoot installation, updates and activation, but only Microsoft can change a subscription or billing record.
Make a note of the Windows Update error code, your Windows version and when the issue started. Restart the computer normally and check that there is free disk space before trying again. Avoid downloading unofficial repair tools or deleting system files. We can review the problem with you remotely across Switzerland and agree on the next step before changing anything.
Start by describing the issue and your device. We will agree on the online support approach and any costs before work begins. You stay in control of your device; never share your password.
Pricing has not been published yet. Ask for a scope and cost estimate before any work begins, and confirm what is included.
No responsible technician can guarantee recovery before assessing a device. If data is important, stop using the affected drive and describe the situation before attempting fixes.
Tell us what’s going on. A few details are enough to get the conversation started.
24/7 online support — every day, around the clock.
Use the enquiry form or call the support agent.
